Privacy Policy

Effective Date: March 31, 2026

At Figfy, Inc. ("Figfy," "we," "us," or "our"), your privacy matters. This Privacy Policy explains what information we collect when you use our website at https://figfy.io and our platform services (collectively, the "Service"), how we use and share that information, and the choices you have. By using our Service, you agree to the practices described here. If you do not agree, please do not use the Service.

1. Information We Collect

Information you provide directly:

Account registration details (name, email address, company name, job title)
Billing and payment information (processed by our third-party payment provider — we do not store full credit card numbers)
Content you submit through the platform (service listings, reviews, messages, support requests)
Communications you send to us (emails, form submissions, chat messages)

Information collected automatically:

Device and browser information (IP address, browser type, operating system, device identifiers)
Usage data (pages visited, features used, time spent, click patterns, search queries within the platform)
Log data (access times, referring URLs, error logs)
Cookies and similar tracking technologies (see Section 4)

Information from third parties:

Single sign-on providers (e.g., Google, Microsoft) if you choose to authenticate through them
Publicly available business information to enrich company profiles

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the Service
Process transactions and send related information (confirmations, invoices)
Match software companies with relevant service providers on our marketplace
Send service-related communications (updates, security alerts, support messages)
Send marketing communications (only with your consent — you can opt out at any time)
Monitor and analyze usage trends to improve user experience
Detect, prevent, and address fraud, abuse, or technical issues
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

All third-party service providers are contractually required to protect your information and use it only for the purposes we specify.

Recipient	Purpose
Service partners on the marketplace	To facilitate service delivery when you engage a partner through Figfy
Infrastructure & hosting providers	To operate and maintain the Service (e.g., cloud hosting, CDN)
Analytics providers	To understand usage patterns and improve the Service
Payment processors	To process transactions securely
Legal & regulatory authorities	When required by law, subpoena, or to protect our rights
Business transfer parties	In connection with a merger, acquisition, or sale of assets

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent parts of the Service from functioning correctly.

Essential cookies — Keep you logged in and maintain session state. These are required for the Service to function.
Analytics cookies — Understand how visitors interact with our website so we can improve it. We use privacy-respecting analytics tools.
Preference cookies — Remember your settings and choices across sessions.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. After account deletion, we retain certain data for up to 90 days to allow for recovery, and thereafter delete or anonymize it — except where retention is required by law (e.g., financial records, tax compliance) or to resolve disputes.

Usage and analytics data is retained in aggregated, anonymized form and is not subject to deletion requests.

6. Data Security

We implement industry-standard security measures to protect your information, including:

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Encryption in transit (TLS 1.2+) and at rest (AES-256)
Access controls and authentication requirements for internal systems
Regular security assessments and monitoring
Incident response procedures

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, email us at privacy@figfy.io. We will respond within 30 days.

For California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

For EU/EEA residents (GDPR): Our legal bases for processing include performance of a contract, legitimate interests (improving our Service), and consent (marketing communications). You may lodge a complaint with your local data protection authority.

Access — Request a copy of the personal information we hold about you
Correction — Request correction of inaccurate or incomplete information
Deletion — Request deletion of your personal information, subject to legal retention requirements
Portability — Request your data in a structured, machine-readable format
Opt out of marketing — Unsubscribe from marketing emails at any time via the link in any marketing email or by contacting us
Withdraw consent — Where processing is based on consent, you may withdraw it at any time

8. International Data Transfers

Figfy is based in the United States. If you access the Service from outside the U.S., your information may be transferred to and processed in the United States or other countries where our service providers operate. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy, including standard contractual clauses where applicable.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@figfy.io.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date. For significant changes, we may also notify you by email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Figfy, Inc.
Email: privacy@figfy.io